Delete your account and data

Delete in the app

Open the app and go to Settings → Account → Delete account. Deletion starts right away and you will see a confirmation.

Request deletion on the web

Fill in the form. It opens your email app with a ready request to privacy@gomayz.com. Send it from the email address linked to your account so we can confirm it is yours.

App

Email linked to your account

What should we delete?

My account and all associated data Some of my data — I want to keep the account

Which data? (optional)

For example: photos I uploaded, my message history.

I understand that deleted data cannot be restored.

Create email request

If your email app does not open, send an email to privacy@gomayz.com with the subject “Account deletion request”, the app name and the email linked to your account.

What we delete

• your account profile: name, email address and user ID;
• content you created or uploaded in the app;
• your settings and preferences;
• push notification tokens and analytics data linked to your account.

What we keep, and for how long

• records of purchases and payments — up to 7 years, where tax or accounting law requires it. Payments are processed by Apple or Google; we keep only the records they share with us;
• information needed to resolve an open dispute or prevent fraud — until it is resolved, and no longer than 90 days after deletion unless the law requires more;
• encrypted backups — overwritten within 30 days;
• aggregated statistics that cannot identify you.

How long it takes

We reply within 2 business days and complete deletion within 30 days after confirming the request. We may ask you to confirm that the account belongs to you. When it is done, we will email you.